Privacy Policy

1Who We Are

Vue Window Cleaning is a trading name used by Local Home Services Ltd.

Our contact details are:

For the purposes of UK data protection law, we are the data controller of the personal information we hold about our customers and prospective customers.

2Information We Collect

We may collect and process information including:

• Your name
• Property and billing address
• Telephone number
• Email address
• Details of the services you request or receive
• Property access information and service instructions
• Quote and pricing information
• Appointment and visit history
• Payment and invoice information
• Outstanding account balances
• Communications with us by telephone, text, email, website forms or Client Hub
• Customer-service requests, complaints and feedback
• Marketing preferences
• Referral or canvasser information showing how you became a customer
• Website usage information, where permitted by your browser and cookie choices

We may also keep historic information transferred from previous customer-management systems where this is necessary to maintain your account and service history.

3How We Collect Your Information

We may collect personal information:

• Directly from you when you request a quote, become a customer or contact us
• Through our website and online quote forms
• Through Jobber and the Vue Client Hub
• By telephone, text message or email
• Through our AI customer-service assistant
• From Vue canvassers or representatives when you request a service
• When you make a payment
• From existing customer records transferred from previous systems
• Through website cookies and analytics where applicable

4Why We Use Your Information

We use personal information to:

• Provide quotations
• Create and manage customer accounts
• Schedule and complete services
• Send appointment and pre-visit notifications
• Contact you about changes to your service
• Send invoices and secure payment links
• Collect and manage payments and outstanding balances
• Maintain service and payment history
• Respond to questions, requests and complaints
• Operate our Client Hub and customer-service systems
• Improve our services and customer experience
• Prevent fraud and protect our business
• Maintain accounting and tax records
• Measure the effectiveness of our canvassing and marketing activity
• Offer relevant Vue services where permitted by law

5Our Lawful Bases for Using Your Information

Depending on the purpose, we may rely on one or more of the following lawful bases:

6Service Messages and Marketing

We may contact customers by text message, email or telephone regarding their existing service.

This can include:

• Upcoming visit reminders
• Schedule changes
• Payment links
• Invoices
• Account information
• Important service announcements
• Responses to customer requests

These are service communications rather than promotional marketing.

We may also send marketing about relevant Vue services where you have consented or where we are legally permitted to do so.

You can opt out of marketing communications at any time. Opting out of marketing will not prevent us from sending necessary service-related communications.

7Who We Share Information With

We may share personal information with trusted service providers where necessary to operate our business.

These may include providers of:

• Customer relationship and job-management software
• Payment processing
• Website hosting and online forms
• SMS and email delivery
• Telephone and AI customer-service systems
• Accounting and bookkeeping
• IT, cloud storage and cybersecurity
• Analytics and website-performance services

We currently use Jobber as part of our customer-management, scheduling, Client Hub, invoicing and payment processes.

We only share information where reasonably necessary and require appropriate protections where third parties process personal information on our behalf.

We may also disclose information where required by law, regulators, courts or law-enforcement authorities.

8International Data Transfers

Some of our technology providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is protected in accordance with UK data protection law.

This may include using approved adequacy arrangements, contractual safeguards or other legally recognised transfer mechanisms.

9Payments

Payments may be processed by third-party payment providers integrated with our systems.

Vue does not generally need to store full card details directly. Payment providers may process and retain payment information in accordance with their own security and privacy obligations.

Customers may also be able to manage saved payment methods through their Client Hub.

10How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

This may include retaining customer records after a service ends where necessary for:

• Accounting and tax purposes
• Resolving disputes
• Managing outstanding balances
• Maintaining service history
• Legal or regulatory requirements
• Preventing fraud

Retention periods may vary depending on the type of information and the reason it is held.

When information is no longer required, it will be deleted, anonymised or securely disposed of where appropriate.

11Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete information
• Ask us to restrict how information is used
• Object to certain uses of your information
• Ask for information to be transferred to you or another organisation
• Withdraw consent where processing is based on consent
• Object to direct marketing at any time

Some rights are subject to legal conditions and exceptions.

To exercise your rights, contact us using the details above.

We may need to verify your identity before responding to a request.

12Cookies and Website Technologies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function.

Other cookies, such as analytics or advertising cookies, may require your consent.

Where consent is required, you will be given the opportunity to accept or reject those cookies.

You can also manage cookies through your browser settings.

13Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

Access to customer information is restricted to people and service providers who require it for legitimate business purposes.

14Automated Systems and AI

We may use automated systems, including AI-assisted customer-service tools, to help answer routine questions, provide information, record requests and direct customers to appropriate services.

Where an issue requires human review, escalation or intervention, it may be passed to a member of our team.

We do not intend to use automated systems to make significant legal or similarly important decisions about customers without appropriate safeguards.

15Children

Our services are intended for adults responsible for residential or commercial properties.

We do not knowingly seek to collect personal information from children.

16Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

17Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, systems, suppliers or legal obligations.

The latest version will always be published on our website.

18Contact Us

For questions about this Privacy Policy or your personal information, contact: